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September 29, 2008

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Larissa Gaston

Exactly right Ann. His nice, friendly demeanor and the fact that he was extremely helpful completely changed the experience. I was converted into a happy customer. Understaffing forgiven.:)

Ann Handley

It's the small things that count. If he was rude, you would have had a whole different take-away, and you probably forgave the fact that the store was understaffed, right? (Just a little?)

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